Here’s what business travellers have had to say about Bytown Travel
“above and beyond to assist us”
We have been using Bytown Travel for 20+ years. The staff, especially Jennifer Jones, have gone above and beyond to assist us with our travel needs. When the opportunity arises we are more than pleased to recommend them to other businesses, as well as family and friends.
– S.P., Executive Assistant to a Senator
“incredible customer service and support”
Now that I am back on terra firma, I wanted to take this opportunity to thank you for the incredible customer service and support. Last Friday was frustrating on so many fronts, but having you there to handle the flights and hotels and re-schedule my flights home on the Saturday was amazing – particularly because I know it was after hours and beyond any reasonable expectations. As I’ve told my executives since arriving back – you never fully appreciate the value of the travel agency until you’re faced with the nightmare scenario that I was on Friday.
Thank you so very much for your ongoing support and professionalism. It was and is very much appreciated.
– B.C., President and CEO
“We are ecstatic with the service”
This airline arrangement was so very generous of Bytown Travel to acquire for us and will make a difference on our budget. We are ecstatic with the service we have received from Bytown. Monique has been a saving grace. She is so good with our volunteers and amazing to communicate with. Thank you so much for your business excellence.
– A.P., Facilitation and Logistics Manager
“never has anyone been as helpful”
Thank you for your help booking my tickets to Grenada. It truly is appreciated. I have dealt with other agents and organizations in the past for arranging travel for government training and never has anyone been as helpful as you. Thank you.
– J.P., M.A. (Planning) Candidate - Disaster & Risk Management
“meet my expectations”
Jennifer Jones of Bytown Travel does a great job. She anticipates my needs and makes sure that my travel arrangements meet my expectations.
– J.M., Chief Operating Officer
“working with Bytown Travel since 1999”
We have been working with Bytown Travel since 1999. Our partnership extends beyond the standard travel procedures of booking air tickets, hotels or cars.
Case in point: As part of our large travel program, one of our challenges was to capture as much traveller, flight and accounting data possible and to have it entered into our main database. This data was originally entered manually for each reservation. Bytown Travel, working together with our database programmers, was able to create custom software to capture the data for all travel reservations and import it directly into our database system without any human data entry. This resulted in a drastic improvement in efficiencies and reduction in data entry error.
Bytown Travel has surpassed all expectations in this regard and we hope to remain trusted partners for years to come.
– L.B., Director General
“extremely responsive to all my requests”
I have been using Bytown for all my business trips for the last 4 years. Jennifer is my travel agent and she has always been extremely responsive to all my requests and always finds a way to get me where I need to be regardless of the situation. Exceptional Service - thank you Jennifer for everything you do during my travels.
– P.S., Vice President Sales & Marketing
“Bytown has provided excellent service”
Bytown has been the travel service provider for our International Program for a number of decades. Our International Program sends people to every part of the world, most frequently to Europe, Africa and the Caribbean. This entails travel of staff members on business as well as volunteers who work in developing countries.
Bytown has provided excellent service. They correspond personally with each traveller according to her or his needs, process visas and provide useful information about travel and the destination countries. Bytown works closely with our staff, and in many ways we view their personnel as part of our team. We have remained with Bytown over many years for these reasons, and because we can rely on them to ensure that all individuals or teams arrive according to strict schedules determined with overseas partners. Their service is always courteous and professional.
– D.M., International Program Officer
“incredibly helpful and service oriented”
I know you are probably tired of hearing about this, but I wanted to let you know just how incredibly helpful and service oriented Aida is. As you can appreciate, my schedule is a bit goofy at times and last minute changes are all too common. Last week was a case in point, where I was supposed to have been in Toronto for three days and had to cut it short. Aida worked her magic and was able to get my hotel reservation adjusted without penalty and then worked late at night to secure me a flight home the next day. Over and over again, that is the level of service and support we get from Aida. I can honestly say that in my line of business, I just simply don’t run into individuals who care as much for their clients and do as much for their clients as Aida does.
– B.C., President and CEO
